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Reference and information services : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013.
Edition/Format:   eBook : Document : English : 3rd edView all editions and formats
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Genre/Form: Electronic books
Bibliography
Directories
Additional Physical Format: Print version:
Cassell, Kay Ann.
Reference and information services.
(DLC) 2012031068
(OCoLC)805701771
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 1555708641 9781555708641
OCLC Number: 822894379
Description: 1 online resource (xvii, 510 pages) : illustrations
Contents: Introduction to reference and information services --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that requires handy facts : ready reference sources --
Answering questions about words : dictionaries --
Answering questions about events and issues, past and present : indexes and full-text databases --
Answering questions about health, law and business : special guidelines and sources --
Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about governments : government information sources --
When and how to use the internet as a reference tool --
Reader's advisory work / Cindy Orr --
Reference work with children and young adults / Meghan Harper --
Information literacy in the reference department --
Selecting and evaluating reference materials --
Ethics in reference / Angela Ecklund --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service --
Appendix. RUSA outstanding reference sources 2007-2012.
Responsibility: Kay Ann Cassell and Uma Hiremath.
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