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Reference and information services : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: London : Facet, ©2013.
Edition/Format:   Print book : English : 3rd edView all editions and formats

This fully updated edition of the landmark textbook by Cassell and Hiremath is designed to complement every introductory library reference course and is the perfect text for students and librarians  Read more...


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Document Type: Book
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9781856048392 185604839X
OCLC Number: 842397842
Notes: Notes bibliogr.
Description: xvii, 510 p. : ill ; 23 cm
Contents: PART 1: FUNDAMENTAL CONCEPTS 1. Introduction to Reference and Information Services 2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews 3. Finding the Answer: Basic Search Techniques. PART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES 4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources 5. Answering Questions about Anything and Everything: Encyclopedias 6. Answering Questions That Require Handy Facts: Ready Reference Sources 7. Answering Questions about Words: Dictionaries, Concordances, and Manuals 8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes) 9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources 10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides 11. Answering Questions about the Lives of People: Biographical Information Sources 12. Answering Questions about Government and Related Issues: Government Information Sources PART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK 13. When and How to Use the Internet as a Reference Tool 14. Readers' Advisory Services - Cindy Orr 15. Reference Sources and Services for Children and Young Adults - Meghan Harper 16. Information Literacy in the Reference Department PART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES 17. Selecting and Evaluating Reference Materials 18. Ethics in Reference - Angela Ecklund 19. Managing Reference Departments 20. Assessing and Improving Reference Services 21. Reference 2.0 22. The Future of Information Service.
Responsibility: Kay Ann Cassell and Uma Hiremath.
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"Different groups of readers will use the book in different ways. The comprehensiveness of its content may help new instructors to define the scope of a course on reference services, clarify the Read more...

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