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Reference and Information Services : an Introduction.

Author: Kay Ann Cassell; Uma Hiremath
Publisher: Chicago : American Library Association, 2012.
Edition/Format:   eBook : Document : English : 3rd edView all editions and formats
Summary:
As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document
Document Type: Book, Computer File
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9781555708641 1555708641
OCLC Number: 845249045
Description: 1 online resource (532 pages)
Contents: Preface; Acknowledgments; Part I: Fundamental Concepts; 1: Introduction to Reference and Information Services; 2: Determining the Question: In-Person, Telephone, and Virtual Reference Interviews; 3: Finding the Answer: Basic Search Techniques; Part II: Introduction to Major Reference Sources; 4: Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks-Bibliographic Resources; 5: Answering Questions about Anything and Everything-Encyclopedias; 6: Answering Questions That Require Handy Facts-Ready Reference Sources. 7: Answering Questions about Words-Dictionaries, Concordances, and Manuals8: Answering Questions about Events and Issues, Past and Present-Databases (and Indexes); 9: Answering Questions abou tHealth, Law, and Business-Special Guidelines and Sources; 10: Answering Questions about Geography, Countries, and Travel-Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides; 11: Answering Questions about the Lives of People-Biographical Information Sources; 12: Answering Questions about Government and Related Issues-Government Information Sources. Part III: Special Topics in Reference and Information Work13: When and How to Use the Internet as a Reference Tool; 14: Readers' Advisory Services; 15: Reference Sources and Services for Children and Young Adults; 16: Information Literacy in the Reference Department; Part IV: Developing and Managing Reference Collections and Services; 17: Selecting and Evaluating Reference Materials; 18: Ethics in Reference; 19: Managing Reference Departments; 20: Assessing and Improving Reference Services; 21: Reference 2.0; 22: The Future of Information Service. Appendix: RUSA Outstanding Reference Sources 2007-2012Index of Reference Resources; Subject Index; About the Authors and Contributors.

Abstract:

As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.

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